134 lines
3.7 KiB
HTML
134 lines
3.7 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<title>PackageKit - Reporting Bugs</title>
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<meta http-equiv="Content-Type" content="text/html;charset=utf-8"/>
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<link rel="stylesheet" href="style.css" type="text/css" media="screen"/>
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</head>
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<body>
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<table align="center" class="title">
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<tr>
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<td><img src="img/packagekit.png" alt=""/></td>
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<td width="95%" valign="middle"><p class="title">Reporting Bugs</p></td>
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<td><img src="img/packagekit.png" alt=""/></td>
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</tr>
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</table>
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<p>Back to the <a href="index.html">main page</a></p>
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<h1>Reporting Bugs</h1>
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<p>
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First, please look at the <a href="http://tinyurl.com/2s4tnt">list of PackageKit bugs</a>
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and to that of <a href="http://tinyurl.com/3seuqf3">gnome-PackageKit bugs</a>,
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so that you are sure the bug you are reporting isn't a duplicate bug that
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someone else has fixed or reported.
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If not present, then please create a new bug attaching all the information
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to this new bug:
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</p>
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<ul>
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<li>If the bug affects the GNOME GUI, please
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<a href="https://bugzilla.gnome.org/enter_bug.cgi?product=gnome-packagekit">report it here</a>.
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</li>
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<li>On the other hand,
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<a href="https://bugs.freedesktop.org/enter_bug.cgi?product=PackageKit">report it here</a>
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if you suspect it affects the underlying PackageKit backend.</li>
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</ul>
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<p>
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Please do not email individual developers with bug reports, as the volume of
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email we get is already huge.
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Bugzilla lets us keep it all the information in one place, so we don't loose track!
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</p>
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<h2>General Bugs</h2>
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<p>
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When PackageKit doesn't work, there is lots that could be wrong.
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To help us diagnose the problem, please supply the following information:
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</p>
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<ul>
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<li>The version of packagekit installed</li>
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<li>The version of gnome-packagekit installed</li>
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<li>The installation method you used (i.e. FC8 RPM, tarball)</li>
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<li>Your distribution and version</li>
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<li>The verbose trace from packagekitd</li>
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<li>Any other information that may be relevant</li>
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</ul>
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<h2>packagekitd Verbose Trace</h2>
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<p>
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This will turn on verbose debugging for the PackageKit daemon that will be
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useful when debugging problems.
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</p>
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<pre>
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sudo killall packagekitd
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sudo /usr/libexec/packagekitd --verbose
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</pre>
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<h2>GConf session settings</h2>
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<p>
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This will display your session user settings for the GNOME PackageKit Tools.
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</p>
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<pre>
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gconftool-2 -R /apps/gnome-packagekit
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</pre>
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<h2>Segfaults or random crashes</h2>
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<p>
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We would really appreciate it if you could send us more information about the
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crash, specifically a backtrace with gdb.
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Make sure you have the packagekit-debuginfo or packagekit-gdb package installed,
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else the reports from gdb won't mean much to any of us.
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</p>
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<pre>
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gdb /usr/libexec/packagekitd
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</pre>
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<p>
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The GNU debugger (gdb) will start and put you at a prompt:
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</p>
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<pre>
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(gdb) _
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</pre>
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<p>
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Then type the following.
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</p>
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<pre>
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(gdb) run --verbose
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</pre>
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<p>
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In another command window, you may have to exeute the action that is crashing
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the daemon, for instance:
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</p>
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<pre>
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pkcon get updates
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</pre>
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<p>
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You should be back in the gdb shell if the daemon has crashed.
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Then type bt at the prompt and send us all the output that follows.
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This will tell us exactly what the program was doing when it crashed.
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</p>
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<p>
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This <a href="http://www.delorie.com/gnu/docs/gdb/gdb_toc.html">link</a> will
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give you more information.
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</p>
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<p>Back to the <a href="index.html">main page</a></p>
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<p class="footer">
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Copyright <a href="mailto:richard@hughsie.com">Richard Hughes 2007-2010</a><br/>
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<a href="http://validator.w3.org/check/referer">Optimized</a>
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for <a href="http://www.w3.org/">standards</a>.
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</p>
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</body>
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</html>
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